Scoring Methodology

Operational complexity vs. rejection risk

Two Orthogonal Metrics

Complexity Score: Operational difficulty (human coordination, process overhead, cognitive load)
NIGO Risk Score: Rejection probability (validation gaps, compliance failures)

Complexity Score Methodology

Complexity Score Factors (Weighted by Impact)
Difficulty Tier	Factors Evaluated
TIER 1: Human Coordination (Highest weight - hardest to automate)	Notarization requirements, Third-party involvement (Physician, Attorney, etc.), Witness signatures
TIER 2: Process Complexity (High weight)	Conditional logic / JavaScript, Attachments required, ID verification, Data validation fields (SSN, TIN, Account #, etc.), Form dependencies, Deadlines
TIER 3: Data Entry Options (Medium weight)	Radio groups, Picklists, Dropdown menus
TIER 4: Volume Indicators (Lower weight)	Page count, Field count
Additional Factors	Multiple signer roles, PII sensitivity, Visual complexity (drawings, images), XFA forms (dynamic structure)

Note: Each factor is assigned a proprietary weight based on real-world operational impact. Higher-tier factors receive exponentially greater weight to reflect their disproportionate impact on processing time, error rates, and human coordination requirements.

Score Ranges

Range	Classification
0–25	Low
26–50	Medium
51–75	High
76+	Very High

NIGO Risk Score Methodology

NIGO Risk Score Factors (Weighted by Rejection Probability)
Risk Tier	Factors Evaluated
HIGH RISK (Frequent rejection causes - highest weight)	Data validation fields (SSN, TIN, ZIP, Account #, etc.), Attachments required, Notarization required, ID verification, Deadlines
MEDIUM RISK (Moderate weight)	Conditional logic / JavaScript, Dependencies on other forms, Witness signatures, Third-party coordination (Physician, Attorney, etc.)
LOW RISK (Correlations, not direct causes - lower weight)	Multiple signers, Radio groups / picklists, Page count, Field count

Note: NIGO (Not In Good Order) factors are weighted based on historical rejection rates and validation failure patterns. The scoring algorithm assigns higher weights to factors that directly cause form rejection, while volume indicators receive minimal weight as they correlate with, but do not directly cause, processing failures.

Score Ranges

Range	Classification
0–25	Low
26–50	Medium
51–75	High
76+	Very High